FAQs

As a member of ubookdirect, you'll gain access to wholesale trade prices on worldwide hotels. This includes average savings of 25% and up to 60% off prices advertised on other booking sites. Our program caters to any budget, with options to suit all travel preferences.

Another benefit of our membership is that it is valid for up to six family members when travelling together. This allows you and your loved ones to enjoy the same great discounts and savings on your hotel stays, making travel more affordable and accessible for families. 

In addition, our members receive exclusive access to brand-new resort packages, released every week. As a member of ubookdirect, you will gain access to a wide range of unbeatable offers that are refreshed every week. Whether you're dreaming of ticking off your bucket list destinations, planning a romantic honeymoon, or looking for a quick getaway, we have got you covered with our extensive range of travel packages.

Our members will enjoy an average saving of 25% on hotel rooms, providing significant discounts on their stays. 

As a member of ubookdirect, you can take advantage of our advanced travel algorithms to find the best hotel deals quickly and easily. Our algorithms do the hard work for you by sifting through countless options on public retail sites to secure the most favorable hotel deals available on our site.

This means that members can access a plethora of hotel savings that would otherwise go unnoticed. With our algorithms, you can save time and find the best deals without the hassle of searching through multiple websites. Our goal is to provide our members with a seamless booking experience and help them save money on their hotel stays.

Depending on each hotel's availability, you can find discounts ranging from 5% and up to 60% or more off the advertised rates on major online booking sites. With access to over 800,000 hotels worldwide, it's easy to find and book hotels at considerably lower prices than other public websites. 

At ubookdirect, we have established strong relationships with hotels and global wholesalers that are willing to share their deeply discounted industry trade rates with us. We offer these rates exclusively to our members through a secure platform that is not accessible to the general public.

These exclusive rates, known as "Closed-User-Group", are not available on popular travel websites. Unlike these websites, which can only offer a "retail" price provided by each hotel under a practice called "rate parity", our members enjoy access to deeply discounted wholesale rates. Hotel chains restrict public websites from undercutting their published rates, but our "members only" user community is considered a closed user group and is not subject to rate parity.

By becoming a member of ubookdirect, you can take advantage of these exclusive rates and enjoy significant savings on hotels worldwide. 

Yes, our program includes almost all hotels worldwide. You’ll find everything from budget friendly up to 5-Star luxury from all major brands as well as independent hotels. 

Booking hotels through ubookdirect is similar to using any other booking website, with the added benefit of deeply discounted wholesale hotel rates. Once you have joined our program, you can access our user-friendly booking engine and begin searching for your ideal hotel.

The booking process is straightforward. Simply enter your destination, dates of travel, number of rooms, and number of guests into the search engine and click on the search button. You will then be presented with a list of hotels that match your criteria, including their discounted rates.

Once you have chosen the hotel you wish to book, you can complete the reservation form with your details and payment information. Your reservation will be confirmed immediately, and you will receive an instant confirmation email to your designated email address.

Our booking engine is secure and reliable, ensuring that your personal and payment details are protected. If you have any questions or concerns, our exceptional customer service team is available to assist you at any time.

When you book a hotel room through ubookdirect, you will need to make a complete pre-purchase and pay for the room at the time of reservation. This is because the hotels offer a deep discount on their retail rates to our members in exchange for guaranteed bookings.

Each hotel's payment policy is clearly displayed on our booking site for you to review before confirming your booking. This ensures that you understand the payment terms and can make an informed decision about your reservation. If you have any questions about a hotel's payment policy or need assistance with your reservation, our customer support team is always available to help. You may contact us on 1300 959 550 or bookings@ubookdirect.com.au

At ubookdirect, we understand that travel plans can sometimes change unexpectedly. That's why we offer our members the flexibility to modify or cancel their hotel reservations as needed.

To make changes to your reservation, simply contact our customer support team for assistance on 1300 959 550 or email bookings@ubookdirect.com.au. Our friendly team will be happy to help you with any adjustments to your reservation.

Before booking your hotel, we encourage you to review the hotel's cancellation policy regarding cancellations and refunds. This will ensure that you are aware of any fees or restrictions that may apply should you need to make changes to your reservation.

In general, we do provide rates that include a breakdown of taxes for your convenience. However, there may be occasions when a hotel does not provide us with their tax information, and therefore we are unable to display that information to you during the booking process.

If you come across a hotel that does not provide tax rate information, please do not hesitate to contact us. Our dedicated customer service team will be more than happy to obtain the tax information for you, ensuring that you have all the necessary details before making your final booking decision.

We understand the importance of transparency when it comes to pricing and taxes, and we are committed to providing our members with the most accurate and up-to-date information possible. 

Our business model is different from other travel agents, both offline and online. 

Our business operates on the revenue generated from membership subscriptions. As a result, the rates we offer to our members are typically much cheaper than what you'll find elsewhere.

As a valued member of ubookdirect, we are committed to providing you with excellent service and support throughout your membership. We understand the importance of keeping our members informed, and as such, we will send you an email 30 days before your membership is due to expire.

This email will serve as a reminder that your membership is due to expire soon and will give you the opportunity to review your membership options and make any necessary changes. Whether you wish to renew your membership or cancel your membership, we will provide you with all the information you need to make an informed decision.

Please email our customer service team at bookings@ubookdirect.com.au if you have any questions regarding your membership or the booking process.